My suggestion is...

Show original URL on error pages

Scenario: Someone runs across a dead, deactivated, or deleted page and contacts the school for help. You ask them to provide the URL to the page in question, and they send you this:

There is no way to tell which URL is throwing an error because the platform redirects to these generic error message URLs. Trying to guide an end user to find out the ACTUAL URL is like pulling teeth.

On top of this, try typing a random string to get to page you know never existed. The system says "This page has moved", indicating that content was once there. This causes all sorts of confusion.

Error pages should show up with the originally requested URL. This redirection makes things needlessly complicated for site managers. Additionally, the 404 page should say "Not found".

15 votes
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Peter Elsesser shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

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  • Scott Huff commented  ·   ·  Flag as inappropriate

    Hi Peter, I agree with this and have voted. You can change the message on the 404 page with a little code added into your template. In site manager add the below code to configure/system settings, template tab in the area for "Head Content"

    $('div.error-404 h1').replaceWith("<h1>Page or file not found.</h1>");
    $('div.error-404 p:first').replaceWith("<p>You may have used a bookmark, link or search result that is expired or outdated. Please browse our site for further information.</p>");

    Just tweak to what you want it to say. if you know any javascript wizards, they can probably add a line of code there that will show the reffering page as well.

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