My suggestion is...

Event Registration Cancellation

When a user needs to cancel a registration for an event, the two choices that appear are "Review" and "Cancel." In order to cancel the registration, the user must click on "cancel" which many users seem to think will cancel the process, not actually begin the unregistration process. Can you change "cancel" to "unregister?" This will make much more sense.

And then the question on the next page should be changed to because the question is "Do you want to cancel your registration?" and the two choices are "cancel" and "unregister." But if you use word "cancel" in the question, then "cancel" is a valid option, but here "cancel" means to "cancel" out of the process.

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