Mass Notifications

  1. Dynamic Lists should be truly dynamic

    Currently if a message is scheduled a week or so in advance using a dynamic list, phone calls and e-mails only go to those that qualified for those lists at the time they were scheduled. For example, if 10 new 6th graders register during the week, they will not receive the message. This is problematic in districts that have a highly mobile population. Blackboard should be able to recognize whether a dynamic list has been used with or without adjustments. I understand not adding students automatically if only some of a dynamic list was used for the notification.

    3 votes
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  2. Improved contact options - Students Only & Parents and Students

    There is a button we can use to contact 'Parents Only' while using a student list. Can you please add buttons for 'Students Only' and another for 'Students and Parents'? The current options are unclear, and the option for "Deliver to ALL addresses" does not in fact deliver to all associated addresses. I saw that there are related requests but they do not mention the Students Only option.

    3 votes
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  3. Deactivated Phone #'s Update

    We are having a lot of phone #'s coming back as deactivated when actually they are the correct number but the parent have changed providers,(example went from Verizon to Team Mobile) Looking into a way to re-activate in a mass or group. We shouldn't have to manually "activate" every phone number in the system that could get deactivated. Can a check be done when a call is made to the number to see if it's active again?

    7 votes
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  4. Is there any way to send out unique files via email to parents?

    For example, we have state test results parent reports that have the student ID number on them that we use WebEdge to post the file to. Is there any way send out unique documents to parents?

    Thank you for connecting with Bb Comms Support, I understand that you Is there any way that we would be able to take a batch file of PDFs and send them out to people based on the ID in the documen.

    I also put in a ticket and this was my response:

    We currently have a way to send data specifically to students based…

    2 votes
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  5. Text/SMS School Identification

    When parents receive text/SMS messaging, the text comes from the same phone number each time (ex. 808-60); Despite having come from different schools or the District Office. Parents who are subscribed to more than one school (having both a high school student and elementary student) are sometimes left confused investigating which school the text message came from. A couple solutions I've come up with: 1. Assign each school a specific text number. Allowing parents to store that number as a contact for identification purposes. 2. Blackboard includes an automatic footer at the end of each text message that doesn't impact…

    18 votes
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  6. Parent Report & Contact File Import

    Please add the parent IDs and the student IDs to the Parent Report, and add the parent id as an option when importing a contact list file. This would help greatly with surveys - export file could be filtered to delete duplicates, then used to determine who responded and who didn't, and the survey results file could be compared to the original contact file to filter for just those who need to be sent the survey again.

    2 votes
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  7. Assign Multiple Locations to 1 Account

    Our District has some K-8 Schools, but they are separated within our SIS due to scheduling differences.

    Due to this, currently the Principal/Office Manager/etc need to have 2 accounts in order to send messages out to their whole school.

    It's already difficult enough to have Staff remember passwords for their main account, but also requiring them to remember a whole separate account is just unthinkable.

    With the current required setup, this also doubles the work required to send out the same message to all their students and parents.

    Reports practically become useless as it's not a whole "school overall view"…

    5 votes
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  8. Different languages for verbal and written communications

    We have a number of families that prefer verbal communications and written communications in different languages. It would be very helpful to our communication if we had the ability to assign one language for verbal communications and a different language for written communications to a parent/student.

    1 vote
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  9. Please be clear in your communications that the Smore integration is a limited trial and does not renew each year.

    It is not made clear in your communications that the Smore integration is a one time trial use for each person in the given role. It is misleading to not to include all the information - in the emails I have received neither Blackboard nor Smore have clearly stated that each person can only use it 10 times total and it does not renew each year without a paid subscription. When it first rolled out it was touted as this great new way to use Blackboard, only to find out that yes, it is great...but for only ten times unless…

    1 vote
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  10. Add ability to send test email

    Please add the ability for users composing an email notification to be able to send themselves a test copy of the email. This would be similar to the "Send Test Call" feature on the phone call message type, but instead, "Send Test Email" and I'd input my email address instead of my phone number.

    The preview button on emails is useful, but we would also like to see what the email will look like in the inbox, or to send a test copy to the principal before sending it to all parents.

    13 votes
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  11. Allow more than 50 characters when you paste text into the "Text/SMS" box

    When you paste text into the "Text/SMS" box it limits you to 50 characters instead of 140. If you manually type the text into the "Text/SMS" box it allows the full 140 characters. Please allow a full 140 characters whether you type text in or paste text into the box.

    17 votes
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  12. Please improve the method for adding individuals from outside the organization to a group.

    Please improve the option of adding a member from outside the organization to a group.

    3 votes
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  13. Have an image header available for all users

    Currently if I copy a saved message that has a header image and enter text into the blank template, when I click on the email icon, the header reappears but the text entered is gone and has to be reentered for the email. (it remains for phone and text). This makes the use of the blank template ineffective.

    1 vote
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  14. School Counselor Information

    Include school counselor information with the student data uploads so that counselors are able to message their students and so that we are able to use advanced search to target students by counselor.

    1 vote
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  15. Confirmation on Messaging Students

    When students are selected as recipients, have a confirmation step that requires the sender choose whether they want to send the message to the selected students, or to the student's parents, or both.

    Users quite frequently forget to uncheck the "Deliver to parents of students" in the Advanced Options box, which causes their messages to students to only be delivered to parents.

    2 votes
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  16. Daily Birthday Message

    How can we pull data from our SIS (PowerSchool) on a daily basis and create automated birthday e-messages for each family?

    1 vote
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  17. Deactivated phone numbers

    We are having a lot of phone numbers being flagged and deactivated when actually they are the correct numbers. Then the worst part is the flags can't be cleared as a whole and I have to go in manually and clear each and every one. Please fix this...

    1 vote
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  18. Two-way SMS messaging

    We would really like to have a two-way texting opportunity through the SMS feature in Mass Notifications. We have teachers/staff using numerous products on the market, and when the system is used in an emergency we have no centralization or ability to support schools with that comms channel. Please provide a way for two-way feedback to occur so that we can incorporate this functionality within the platform rather than utilize a different provider for this service.

    1 vote
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  19. merge tags with sms

    Please add the ability to use merge tags with sms messages. the ability to use custom tags along with the standard merge tags. thanks.

    1 vote
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  20. Adding to emails "Having trouble? View as Webpage" or "Having trouble viewing this email? Click here"

    Suggestion if parents have a consistent issue where the body of the email isn't visible. Many emails have a link at the top of the page which allows you to view the email in your web browser. Maybe BB can add so anyone who is having an issue viewing the email on their phone or browser could have an alternative way to view the message. It would be a good workaround for many email issues.

    1 vote
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