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  1. Different languages for verbal and written communications

    We have a number of families that prefer verbal communications and written communications in different languages. It would be very helpful to our communication if we had the ability to assign one language for verbal communications and a different language for written communications to a parent/student.

    3 votes
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  2. use parent ids for recipients

    When uploading a list of ids for recipients it would be nice to be able to use the parents ids not just the student ids.

    1 vote
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  3. Caller ID on automated messages

    We want one phone number to show up on caller ID for our cafeteria calls, not each individual school number. The phone message gives out the right call back number, but people don't listen and just call back the number on their caller ID. There needs to be a caller ID box for a notification so I can set it to whatever I want.

    1 vote
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  4. Please allow us to export groups.

    We need to be able to export our groups because sometimes we need to double-check members.

    1 vote
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  5. Dynamic Lists should be truly dynamic

    Currently if a message is scheduled a week or so in advance using a dynamic list, phone calls and e-mails only go to those that qualified for those lists at the time they were scheduled. For example, if 10 new 6th graders register during the week, they will not receive the message. This is problematic in districts that have a highly mobile population. Blackboard should be able to recognize whether a dynamic list has been used with or without adjustments. I understand not adding students automatically if only some of a dynamic list was used for the notification.

    3 votes
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  6. MailMerge ability to insert tag into the subject line

    Would love to be able to insert a merge tag to the subject line of an email so that families with multiple students can have the student name listed in the subject line of the email. Would also be good for addressing the family name in the subject line or something like that to make it more personal.

    2 votes
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  7. Deactivated Phone #'s Update

    We are having a lot of phone #'s coming back as deactivated when actually they are the correct number but the parent have changed providers,(example went from Verizon to Team Mobile) Looking into a way to re-activate in a mass or group. We shouldn't have to manually "activate" every phone number in the system that could get deactivated. Can a check be done when a call is made to the number to see if it's active again?

    8 votes
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  8. Improved contact options - Students Only & Parents and Students

    There is a button we can use to contact 'Parents Only' while using a student list. Can you please add buttons for 'Students Only' and another for 'Students and Parents'? The current options are unclear, and the option for "Deliver to ALL addresses" does not in fact deliver to all associated addresses. I saw that there are related requests but they do not mention the Students Only option.

    3 votes
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  9. I would like to be able to manually override Role Status for user accounts.

    When deciding to make our nurses district administrators, we were unable to do so manually from in district. I'd like to be able to choose DA's regardless of job code.

    1 vote
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  10. Surveys

    Due to COVID and reopening preparation, we have been frequently surveying the parents. It would helpful if the surveys would translate into Spanish, and for reoccurring surveys, have the capability to be sent out daily similar to an automated call.

    1 vote
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  11. It would be great to be able to create folders in Groups to organize groups we create and make them easier to find.

    We have so many groups we have created that the Groups list is very long and takes some scrolling to get through. It would be much easier if we could organize them with our own folders.

    1 vote
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  12. Smore and WCM

    Create an integration between Smore and WCM. This way the newsletters created can be posted on the Website as well.

    1 vote
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  13. Add reports for tip manager

    The ability to pull reports and sort through data on the Tip Manager would be extremely helpful, especially now, as there is much greater use of the mechanism.

    1 vote
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  14. Roles at more than one school

    I want to give people access to more than one school, but don't want to make them a district role. But, merged roles, can't use Smore (glitch?), so don't want to create accounts for them at different schools.

    1 vote
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  15. Smore Reports

    ParentLink / Smore reports: in the reports section, have a label that shows if someone used Smore (or any other app/ product/ etc.) in the message they sent out.

    1 vote
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  16. Please be clear in your communications that the Smore integration is a limited trial and does not renew each year.

    It is not made clear in your communications that the Smore integration is a one time trial use for each person in the given role. It is misleading to not to include all the information - in the emails I have received neither Blackboard nor Smore have clearly stated that each person can only use it 10 times total and it does not renew each year without a paid subscription. When it first rolled out it was touted as this great new way to use Blackboard, only to find out that yes, it is great...but for only ten times unless…

    1 vote
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  17. Add a "select all" option to the dropdown on the "Headlines and Features" for posting messages to district/school websites

    Right now when you choose the "website" feature when sending a message- you have to click through each "group" (i.e. high schools, middle schools, elem schools) and also each school name to "Select" which school site you want the message to post to. Most of the time I want the message to go to all of them for consistency. If there was a "select all" option at the bottom- that would save a lot of time and be SO helpful. Thank you!

    1 vote
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  18. FIX THE SMORE INTEGRATION

    It has been broken for weeks. please fix the SMORE integration with BB Comms.

    1 vote
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  19. Is there any way to send out unique files via email to parents?

    For example, we have state test results parent reports that have the student ID number on them that we use WebEdge to post the file to. Is there any way send out unique documents to parents?

    Thank you for connecting with Bb Comms Support, I understand that you Is there any way that we would be able to take a batch file of PDFs and send them out to people based on the ID in the documen.

    I also put in a ticket and this was my response:

    We currently have a way to send data specifically to students based…

    2 votes
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  20. Text/SMS School Identification

    When parents receive text/SMS messaging, the text comes from the same phone number each time (ex. 808-60); Despite having come from different schools or the District Office. Parents who are subscribed to more than one school (having both a high school student and elementary student) are sometimes left confused investigating which school the text message came from. A couple solutions I've come up with: 1. Assign each school a specific text number. Allowing parents to store that number as a contact for identification purposes. 2. Blackboard includes an automatic footer at the end of each text message that doesn't impact…

    18 votes
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