Mass Notifications

  1. Text/SMS School Identification

    When parents receive text/SMS messaging, the text comes from the same phone number each time (ex. 808-60); Despite having come from different schools or the District Office. Parents who are subscribed to more than one school (having both a high school student and elementary student) are sometimes left confused investigating which school the text message came from. A couple solutions I've come up with: 1. Assign each school a specific text number. Allowing parents to store that number as a contact for identification purposes. 2. Blackboard includes an automatic footer at the end of each text message that doesn't impact…

    17 votes
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  2. Deactivated Phone #'s Update

    We are having a lot of phone #'s coming back as deactivated when actually they are the correct number but the parent have changed providers,(example went from Verizon to Team Mobile) Looking into a way to re-activate in a mass or group. We shouldn't have to manually "activate" every phone number in the system that could get deactivated. Can a check be done when a call is made to the number to see if it's active again?

    5 votes
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  3. Allow more than 50 characters when you paste text into the "Text/SMS" box

    When you paste text into the "Text/SMS" box it limits you to 50 characters instead of 140. If you manually type the text into the "Text/SMS" box it allows the full 140 characters. Please allow a full 140 characters whether you type text in or paste text into the box.

    16 votes
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  4. Please improve the method for adding individuals from outside the organization to a group.

    Please improve the option of adding a member from outside the organization to a group.

    2 votes
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  5. Assign Multiple Locations to 1 Account

    Our District has some K-8 Schools, but they are separated within our SIS due to scheduling differences.

    Due to this, currently the Principal/Office Manager/etc need to have 2 accounts in order to send messages out to their whole school.

    It's already difficult enough to have Staff remember passwords for their main account, but also requiring them to remember a whole separate account is just unthinkable.

    With the current required setup, this also doubles the work required to send out the same message to all their students and parents.

    Reports practically become useless as it's not a whole "school overall view"…

    3 votes
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  6. Add ability to send test email

    Please add the ability for users composing an email notification to be able to send themselves a test copy of the email. This would be similar to the "Send Test Call" feature on the phone call message type, but instead, "Send Test Email" and I'd input my email address instead of my phone number.

    The preview button on emails is useful, but we would also like to see what the email will look like in the inbox, or to send a test copy to the principal before sending it to all parents.

    10 votes
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  7. Remove some of your default role groups.

    Need to be able to remove some of your default role groups which have no purpose, like Community Member, Superintendent, District Administrator and other groups. Let us select which will be accessible.

    10 votes
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  8. Add Expire Option when setting On Screen Alerts

    Please add an option to set expire date/time for on screen alerts. This is available on the website editing tool but not from bb Connect.

    We don't always want onscreen alerts to expire at midnight the day we post them!

    2 votes
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  9. Attendance calls: Don't send system-default message for foreign languages

    When a district sets up a custom message for their automated daily attendance calls, all calls should be sent using that English default, unless a custom foreign language message is specifically created.

    Currently, we have set up custom attendance messages for all of our schools, but we found out that our foreign-language speakers are getting a different message from everyone else. That message does not include the custom text we set up in our English call.

    I have been told by Support that, in order for our foreign language speakers to receive our custom message, we must configure a custom…

    5 votes
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  10. Remove some of your default role groups, which are useless for us and in the way.

    Many of your default groups are useless and confusing for our users. They’re just of your default role groups and not particularly useful. They’re in the way! They take up the entire screen and almost hiding the last the group we need our users to access, called Groups. You have two folders, My Groups and DISTRICT groups). DISTRICT groups have all your default roles as groups and has the last group called Groups. Could you move this Groups to the root level?

    8 votes
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  11. Add ability to hide Blackboard generated lists/groups

    Add ability to hide Blackboard generated lists/groups, such as, "*** Parents" lists. We have "Bus 101 AM Students" and "Bus 101 AM Parents" lists. We will only use the "Students" lists calling the parents information. The "Parents" lists just add confusion and more lists to look at.

    7 votes
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  12. Hide Default Groups

    Please hide your default role groups. They do not show correct populations. We've created our own groups and need your groups to be hidden. Thank you!

    7 votes
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  13. Making sure unsubscribed users receive emergency messages

    Please add a function in the emergency mass notification so that even individuals who unsubscribe will receive emergency messages.

    1 vote
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  14. Update address book nightly for messages created in advance.

    Automatically update list of persons receiving messages when a message is created in advance. This past summer I created dozens of messages to be sent out throughout the year to find out that the school roster at that time are the only people that will receive my message. Anyone added late will not receive the message. Anyone unenrolled will still receive the message. Feel free to follow up with questions.

    9 votes
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  15. Search feature in Tip Manager

    It would be great to be able to search for keywords, etc., within Tip Manager.

    2 votes
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  16. Academic Alert System

    Early notification to alerts students to their unsatisfactory performance and provides them with ample time to improve their academic performance. The Alert can be used to send out calls when a student's average is below passing within a certain time frame.

    2 votes
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  17. Have someone from Blackboard Monitor, comment and follow-up on User Voice Suggestions

    About 4 years ago, I used to see comments albeit very rarely from Blackboard developers. We are still always told that this is the place to make suggestions for bug fixes and enhancements to products. However, I do not see any feedback or acknowledgement that anyone ever sees or is reading any of these. If someone enters an idea that everyone thinks would be a great idea, but is just not possible, it would be nice for someone at Blackboard to say that with an explanation why and close the idea. I never see any status changes of anything in…

    1 vote
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  18. Retain records for longer

    I have concerns regarding OPRA requests and state statutes that ask us to retain records for 6 years. Only being able to go back 365 days prevents us from being able to look up something when needed that goes back beyond that time period. Being most of the data is text, why isn't this something that can be archived permanently or at least for a few years?

    1 vote
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  19. Add Photos to top stories app without using WCM

    Ive been told that the only way to have photos on the top stories of the app is to have them in the headlines and features app on your website. Im also told that needs to exist on the home page of our website.

    This makes my website look hideous. There needs to be a better way.

    1 vote
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  20. Add a "Are You Sure" button after you select for "Send"

    To decrease the likelihood of sending the wrong message and to make sure the sender has reviewed all information, add another button after the send button to ensure the user is truly comfortable sending the message queued up in the system.

    6 votes
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