Mass Notifications

  1. Allow copying and pasting from WORD documents and the like in to Messenger.

    When copying a pasting text from another document in to Messenger, the allowable character count for text messages drops from 140 to 50. I'd like to be able to copy and paste in without there being a reduction because I keep a running WORD document of all the messages I send so that I can easily track dates and use messages year to year.

    1 vote
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  2. Allow ability to change the From Name in the text messages

    The current way the from Name shows up leaves many of our parents confused. It would be nice if the text could identify it's from our school.

    1 vote
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  3. Allow ability to add a Reply to Address in Text Messages

    We want the ability for certain messages to allow people to reply to the text messages (i.e. parents to teachers)

    1 vote
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  4. Add the ability to send Pictures Via Text Message.

    We would love the ability to send pictures via text messages through parentlink. The Remind App allows this and we would love to have this ability in blackboard.

    1 vote
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  5. Ability to report opt-outs by message

    Add a report of individuals that opted out during a specific message.

    1 vote
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  6. Ability to export user data based on filtered accounts or roles

    I'd like to have the ability to export account data, including contact information and user IDs, for roles such as "Community Members" so that we can update the information and import an update. An export based on any filtered list of accounts would be even better.

    1 vote
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  7. User Ability to Opt Back In to Receive Email

    When users opt-out of phone calls or text messages, they have the ability to opt back in to receive communications by either calling an 800 number or texting START to a number without having to contact the school to edit it in the system. It would be great if users could opt back in to receive communications via email. There's an Unsubscribe link at the bottom of the email. It would be nice if there was a "re-subscribe" link of some sort that would opt them back in.

    1 vote
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  8. messages sent count by employee

    We need a report that totals the messages sent by each employee . We are wanting to verify that each site's designated user is regularly sending messages to families. The data is part of our accountability factor to promote parent engagement as set in our LCAP Goals.

    1 vote
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  9. Recipients Only Templates

    I have created message templates for our Transportation Department. When I created them, I checked "recipients only." However, users have to check this box again before they can send messages. Can a change be made so that this isn't necessary? The whole point of these messages is not to spam all users.

    1 vote
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  10. Simplify the way messages are translated into languages other than English

    When sending a message, a list of all possible languages and percentages appear under the Language option, even if none of the recipients of the message have that language entered. It's difficult for a person sending a message to know which languages are needed for that particular message, so they are required to manually select a long list of langauges to make sure they cover everyone. Some ideas on ways to fix this:

    a. Add a "Select all" at the top of the Language list.

    b. Create a default option at the district level that if a language other than…

    1 vote
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  11. Limit user to only send messages to students in specific grades

    We would like to limit a user to only be allowed to send messages to students in a specific grade level. We do not want this user to be able to send messages to any other grade level.

    2 votes
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  12. Allow customers to edit the default 'unsubscribe from email' message

    Our district sends messages from the district office about district-wide board meetings and events. Additionally, each school principal sends out parent communications weekly.

    We find that parents unsubscribe from the district email not knowing that this means they're unsubscribing from their weekly school email.

    We'd like the ability to modify the unsubscribe text to explain this detail.

    1 vote
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  13. Admin Messaging Report

    Would like a report exactly like the Teacher Messaging report, but for Admin accounts. Currently, our PIO cannot tell how many messages she sent versus how many others have sent. It would be a good statistic report as well.

    3 votes
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  14. Indefinite Message Tracking History

    Keep the history for Message Tracking indefinitely.

    Staff refer to prior year(s) messages for community outreach. Ideally they would like to take that message, edit it, and send to the current contacts for outreach.

    1 vote
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  15. Audio file to be applied to multiple languages (move from language to language)

    Currently when a person dictates an audio message it attaches to one language (whichever is selected at the time of recording). Sometimes the wrong language is selected or we want to apply the same message to be sent under another language WITHOUT dictating it again. If there was a way to apply the same recording to another language it would be helpful.

    1 vote
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  16. Report for Not delivered attendance messages

    Please add a scheduled report for the automated attendance messages that are not delivered.

    Currently in Message Tracking, you can click on an attendance message and see circle graphs on the Progress tab that show the recipients for whom messages were Delivered and Not delivered.

    You can see all the recipients that did not get an attendance message by clicking Not Delivered. Please create an automatic report that we can schedule for these Not Delivered parameters. Otherwise it is too time consuming to filter these out for each message from just a regular Contact Report.

    Thank you!

    1 vote
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  17. Allow school administrators to insert attendance notification exclusions

    Our schools employ office personnel in charge of monitoring and recording attendance. Occasionally, they need to prevent regular, daily attendance notifications from being sent by Blackboard; however, Blackboard accounts in the School Administrator role cannot set or view attendance notification exclusions. This is desirable, as the only alternative is to have a full admin set the exclusions on behalf of all schools.

    1 vote
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  18. Add SIS alerts to message sending...

    Add alerts so if students have a note in the SIS about parent communications or situations message senders are made aware.

    1 vote
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  19. Blackout days

    Can we have blackout days in our mass notification system? We currently have times set but we would like to be able to blackout days as well.

    1 vote
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  20. Quick Link to Tip Manager

    It would be great to add a quick link button on the parentlink dashboard that goes directly to the Tip Manager section of the site.

    Currently you have to go one of two ways with several clicks to view the Tip information.
    1) Click on Messages/Create Message -> Message Tracking -> Tip Manager
    OR
    2) Reports -> Message Tracking -> Tip Manager

    I know it seems a bit much but for an Administrator/Crisis Team Member it would make things less stressful when dealing with a crisis.

    1 vote
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