Mass Notifications

  1. 1 vote
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  2. Help us more quickly get the message out about inclement weather

    Please consider expanding the custom merge tag options so that we can quickly add the relevant date to pre-recorded messages about weather-related delays and closures. This would greatly expedite the time it takes to announce these schedule changes, especially when they must be made in more than one language.

    Currently there is only one date-driven merge tag, and that is for the date on which the message is sent. If a weather message is sent the night before the date of the delay or closure, that tag is not usable.

    Thank you for your consideration.

    1 vote
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  3. Update address book nightly for messages created in advance.

    Automatically update list of persons receiving messages when a message is created in advance. This past summer I created dozens of messages to be sent out throughout the year to find out that the school roster at that time are the only people that will receive my message. Anyone added late will not receive the message. Anyone unenrolled will still receive the message. Feel free to follow up with questions.

    5 votes
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  4. Improve attendance reporting

    When sending parents to truancy court, we are required to prove attempted attendance contacts. When I view Contacts for a parent in their Personal File, it will show the type of message (Cafeteria Balance, Miscellaneous, Attendance). However, when I export it into Excel, it only shows the student name in the Regarding column which is frustrating. It would be helpful if that issue were addressed.

    However, I'd ultimately prefer to generate a Contact Report for attendance only for the entire school year--currently the report is limited for one month only.

    2 votes
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  5. Photos

    Goal: Automate photo uploads
    Method:
    Create two folders on customer’s SFTP areaStudentPhotosStaffPhotosCustomer uploads photos (using existing filename conventions) to respective folderBlackBoard sweeps these folders daily.

    1 vote
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  6. Adding Lockers to BB Com HQ App

    We would like to be able to view student locker information in the mobile app. Right now we have our import customized to accept locker numbers and locations for students, and this information shows up when accessing ParentLink through a web browser. However, the locker info does not show up in the BB Comm HQ App. We have been told that we can do a 1-time manual update that will cause the locker information to show up in the app, but that it cannot be done automatically with the nightly sync with our SIS. We would like it to work…

    1 vote
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  7. Keep public groups when creating-user switches location

    Scenario:
    A staff member creates some public groups at their school. These are groups other staff at the school also want to use.
    Now, the staff member who created the group moves to a new school.

    Current behavior:
    When the staff member leaves, the public group stays, but it loses all of its members.

    Desired behavior:
    When the staff member leaves, the public group stays and all of its members stay too.

    3 votes
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  8. Email on behalf of other people, per message (user managed)

    We would like to see the ability for users to send a mass email on behalf of someone else, on a message-by-message basis.

    Currently, someone at a district-admin level has to configure custom reply-to email addresses for each school. When a school secretary wants to send an email on behalf of this teacher, or that coach, we just can't be configuring custom reply-to emails for each one at a central district level.

    We would like users at our schools to be able to type that "From name" and "From/reply-to email" into the area where they're composing their email message, or…

    3 votes
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  9. User Ability to Opt Back In to Receive Email

    When users opt-out of phone calls or text messages, they have the ability to opt back in to receive communications by either calling an 800 number or texting START to a number without having to contact the school to edit it in the system. It would be great if users could opt back in to receive communications via email. There's an Unsubscribe link at the bottom of the email. It would be nice if there was a "re-subscribe" link of some sort that would opt them back in.

    2 votes
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  10. We need to be able to attach a file to an SMS text message before sending.

    We need to be able to attach a file to an SMS text message before sending.

    2 votes
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  11. Recipients Only Templates

    I have created message templates for our Transportation Department. When I created them, I checked "recipients only." However, users have to check this box again before they can send messages. Can a change be made so that this isn't necessary? The whole point of these messages is not to spam all users.

    2 votes
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  12. Integration with Alertus

    Please offer Parent Link integration with ALERTUS desktop notifications. This feature is already available for the Blackboard Connect product.

    1 vote
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  13. Create a status page that shows pending issues, and bugs.

    Blackboard needs to create a status page for pending bugs. This way when we are having an issue we can refer to that page instead of thinking the issue is on us.

    1 vote
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  14. would like an enhancement request regradingf the two types of Emergency Calls: Before & After Hours and During School Day

    Messaging request: I would like an enhancement request regrading the two types of Emergency Calls: Before & After Hours and During School Day.

    1 vote
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  15. Advanced Options: Deliver to staff

    Automated Messages: Allow delivery options for staff (particularly for Cafeteria Balance notifications)

    10 votes
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  16. Add smart plural to automated attendance merge tags

    I'm trying to construct a message that tells parents how many classes their student was absent for today.

    I can't list out which periods they missed, but I can list the NUM_VIOLATIONS. However, there's no way to put a smart plural with that, like "1 absence" vs. "2 absences," or "1 class" vs "2 classes."

    The ATTEND_SUMMARY does not work for us, because when they miss only one class, it just says "an absence," implying to parents that their student missed the entire day.

    1 vote
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  17. 1 vote
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  18. Ability for opt-outs to apply district-wide, not just at the school level

    Currently, when parents request to opt out in response to a school call, it only opts them out from that school, rather than our entire district. Currently, staff with access at the school level who try to opt out a number can only opt parents out from their school's calls, rather than all district calls.

    We should be able to choose if we want opt-outs to apply for a single school or the entire district. That could be a setting for our account, or an option users choose when opting out each number. School staff should be able to opt…

    1 vote
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  19. Assign Static Number for Each School for Mobile Alerts

    Each School Needs a Dedicated "Sending" Number for mobile alerts.

    Situation: When a school creates and sends a mobile alert, the text message arrives to end users from a seemingly randomly created, not actual phone number - ie: 606-80.

    Problem: End users may have multiple children attending different schools so do not necessarily know which school the mobile alert is coming from unless the text message specifically indicates the school name (origin) as part of the text - but that requires the message to use up valuable characters under the mobile alert character limit of 140.

    Solution Request: Assign each…

    3 votes
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  20. Limit user to only send messages to students in specific grades

    We would like to limit a user to only be allowed to send messages to students in a specific grade level. We do not want this user to be able to send messages to any other grade level.

    3 votes
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