Mass Notifications

  1. When sending Text Messages from our school - Is it possible to have the School Name Identified instead of the 5 digit # in the text?

    This is what we see:
    829-32
    Don't forget, the first day of school is tomorrow.

    What I'd like to see:
    Sawyer Road Elementary
    Don't forget, the first day of school is tomorrow.

    31 votes
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  2. Email open report

    It would be useful for us to know our email open rates to track which messages are the most engaging

    5 votes
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  3. Enhanced Search Features (Mailing Address)

    In previous versions of Blackboard's Mass Notification systems (Connect 5), we are able to search users/contacts by mailing address. Right now, it's only by name, phone or email address. It would be great if that was an option.

    1 vote
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  4. Need to be able to hide or edit app push notifications.

    Need to be able to hide or edit app push notifications. Had a app push go out with several typos and we need to be able to either edit the post to correct the typos (subject and body) or hide it so a corrected post can be made.

    1 vote
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  5. Eliminate the pause

    When people receive our calls, whether it is on a land line or cell phone, there is a long pause at the beginning of the message. I wish it could be eliminated. Thank you

    1 vote
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  6. I am requesting a feature enhancement that I hope your system can include. One of the things I’d like to see available is to have a quicker

    I am requesting a feature enhancement that I hope your system can include. One of the things I’d like to see available is to have a quicker way to delete accounts in mass. Right now, in the Accounts page, there is a drop down for Role and School. If I wanted to delete a particular role at a lot of schools, I would have to do each school one by one. If I could have a list of schools and check boxes that would be so much easier. That way I could select “Community Member”, and select all schools needing…

    1 vote
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  7. Run Scheduled Import Tasks/Templates

    It would be great if we could go in and run the Scheduled Import tasks/templates ourselves rather than having to call into tech support and request them to run it for us. There may be times (such as when severe weather is coming) when we need to update the information (student/contacts/staff information) that isn't during the normally scheduled import times.

    3 votes
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  8. Ability to determine line spacing

    Currently we are not able to control the space between lines. It appears to default to 1.5 instead of single spacing. When developing letterhead, this makes the name, title and address too spread out.

    2 votes
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  9. To unlock message templates in library so that districts can hide templates that don't match district practice.

    For instance, there are PTA and PTO meeting reminder templates that would violate our school district policy if someone used them. We don't allow outside groups to use our system, including us sending on their behalf. But the templates are locked, so I can't hide them for our message senders. Please consider unlocking these for administrators. Thank you.

    6 votes
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  10. Headlines & Announcements

    Critical: Adding the capability to add Hyperlinks in the Headlines & Announcements

    9 votes
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  11. Allow Staff Access to Another School without Changing Role to District Admin

    Allow staff access to another School without changing "Role" to "District Admin".

    Currently, access is granted through a "My Groups" group of "Incoming 9th Grade Students" to currently enrolled incoming students. If we want to send a communication to a 200 of the 800 incoming students we have to manually select them from the query group in "My Groups". This is less than efficient and leads to our staff not using Blackboard for these communications.

    I'd like for an enhancement to be developed so that staff of one building (high school) can upload a list of incoming students from another…

    7 votes
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  12. Allow Standard Phone Call Footer Audio to Be Disabled

    A few of our district departments need to use the calling system, but don't want the same standard call footer as the main district ('if you have any questions call ..."). They do not have the same number as the main district number and are not located in our building...it's very confusing when they send out calls for transportation or food service, and then people call our main office with follow up questions we can't answer. Note: this is NOT the same as the header/footer on outbound calling option that we always leave checked. It is the message hardwired into…

    2 votes
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  13. Report/Export of all delivery address with type

    Need to be able to export all/any contact and all delivery address and the type of that address. Currently, we have several phone numbers that have been entered manually that are invalid. Our import updates the primary number, but we cannot track down manually entered delivery address.

    3 votes
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  14. Direct Call Lists with flex fileds.

    I liked the way I could upload name,number, and other flex fields in connect 5. Would be nice if the new system did the same thing

    1 vote
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  15. Easy way to download audio from voice call

    When building a message, it would be great if we could download the wav file after it's recorded (a download button next to the play audio button). Sometimes we need to send the wav file to other staff and there is no easy way to do this.

    3 votes
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  16. Ability to Create Subcategories for Messaging

    Provide way for each school to setup and maintain subcategories that parents or other community members can self-subscribe to. For example, HS Athletics Updates, HS Principal Newsletter, HS Class of 2018. This way the HS Athletics Director, Principal, or Class Advisor could send out email or text message updates targeted to the interested audience.

    2 votes
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  17. Ability to send Surveys in multiple languages, with translated header.

    We would like to be able to send a Survey in multiple languages, and have the header customizable so we can translate that portion as well.

    8 votes
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  18. Ability to set a default selection when selecting feeds for a broadcast preventing having to drill down each time

    Currently, when sending a 'message' to the website the count for the
    feeds is 0 until you drill down and select the feed. We would like to see this option default to a specific selection instead of have to drill down twice and choose each time.

    1 vote
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  19. Eport Report of Contacts Made For Individual Message

    Currently there does not appear to be a way to download a report of all contacts made for any particular message. To me, this seems to be a basic report type that should be included with any mass messaging system and was included in our SchoolMessenger system. Scenario - Superintendent asks for a report of all phone# and email addresses a message went to. How can this be provided through the BB system?

    2 votes
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  20. Add Data Merge Capabilities

    We would like to be able to upload a CSV or Excel file to send out personalized emails.

    For example, we do an annual survey for our employees to provide feedback on our school administrators. In order for employees to complete the survey, they need to sign into our survey using a code that is unique to each employee. If we could upload a CSV document that contained the employees' emails, names and access codes, then we could use a data merge feature to add fields within the email that would personalize the message on an individual basis thereby making…

    5 votes
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