Mass Notifications

  1. Automated Message - Contact Report - Include Message Name

    When sending the contact report, it would be helpful to include the Custom Message Name field. In my case, we are sending out Attendance messages at the 5, 10, 15 and 20 day threshold. However, when a contact report is sent to our Assistant principal it simply states Attendance.

    It would be helpful to have the message name:
    5 Days Absent
    10 Days Absent
    etc.

    1 vote
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  2. Permission setting for 'Deliver to ALL recipient delivery addresses'

    Add permission set for use of 'Deliver to ALL recipient delivery addresses' option in send message interface.

    1 vote
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  3. File import thresholds

    Occasionally a zero-record input file is inadvertently generated and uploaded in the nightly feeds. Many vendors use import thresholds to prevent unwanted mass-removal of records in cases like this. I would like to see thresholds added to your import systems.

    2 votes
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  4. TipLine Emails Broken when Adding Additional Email Addresses

    There is an issue with the Tip Line(TL) notifications that just does not make sense and needs to be addressed for safety and ease of use reasons.

    Currently the TL notification emails can be setup at the District level to go to specific addresses based on which category is chosen. This is wonderful and works perfectly.

    THE PROBLEM TO BE ADDRESSED:
    If you enter at a School level the local parties that should get notifications of a TL submission it BREAKS the link with the District and only the local school addresses receive notifications. This is an undeniable FLAW that…

    1 vote
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  5. Advanced Options: Deliver to staff

    Automated Messages: Allow delivery options for staff (particularly for Cafeteria Balance notifications)

    1 vote
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  6. ability to insert links into text messages

    I would like the ability to insert links into text messages. Currently we can copy the url and insert but it takes up too much character space. Our parents rely mostly on text messages from us. Thank you.

    2 votes
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  7. School Report to show admin accounts for each school

    Currently, the School Report only shows the number of accounts per campus. I would like to see a list of each admin account per campus. A number is not helpful when I cannot see who has access and why. We have 48 campuses and 5,000+ employees.

    Example: Our district does not use SSO, so our admin accounts are manually managed. I periodically verify with each campus to make sure that access is still needed. I have to go check each campus and select each role type (Attendance Secretary, School Administrator, Sender, etc.).

    The School Report should export all admin accounts…

    1 vote
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  8. email header

    It would be great if all messages that came from our school had a "branded" (logo) in the header. Right now, the only standardization for messages is in the unsubscribe footer. It would be nice as an admin to customize the header for my users who are sending messages from BbComs. This way, all "official" messages from the school, would have an "official" look to them. I've created templates, but no one remembers to use them.

    3 votes
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  9. Messages Sent Ticker in Mass Notifications

    Messages Sent Ticker in Mass Notifications shows overall messages sent for the district and not for each individual profile. The ticker should show messages sent per profile so as to not confuse the user and reflect accurate results.

    1 vote
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  10. Tip Line Needs Abiliy to Reply to Sender (maintaining anonymity)

    I have posted this suggestion before but nothing has been done. This is a potentially life-and-death issue, as we discovered earlier this year. We must have the ability to respond to Tip Line posts, without compromising the poster's anonymity. Often, the posts do not contain enough information for administrators to act. We need the ability to request more information if needed. If a student is threatening to commit suicide, we need to ability to respond. If a tip mentions a threat of violence, but does not say when or where, we need the ability to request that information. Please fix…

    1 vote
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  11. delivery preference defaults change tracking

    Add the ability to track changes to the delivery preference defaults screen. This is located under settings, delivery preferences. We would like a report or something that tracks when a user makes a change and who made the change.

    1 vote
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  12. Report for Users with/without Photos

    Would love the option to create a report for students and employees who are missing photos. We upload photos in batches when yearbook pictures are taken. Unfortunately, some folks miss photo day, so it would be great to see a report of who doesn't have a photo. It would also be great to see WHEN their photo was last changed so that we can ensure all users (particularly employees) have a recent photo.

    1 vote
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  13. Issues with the Tip Line notification emails breaking

    There is an issue with the Tip Line(TL) notifications that just does not make sense and needs to be addressed for safety and ease of use reasons.

    Currently the TL notification emails can be setup at the District level to go to specific addresses based on which category is chosen. This is wonderful and works perfectly.

    THE PROBLEM TO BE ADDRESSED:
    If you enter at a School level the local parties that should get notifications of a TL submission it BREAKS the link with the District and only the local school addresses receive notifications. This is an undeniable FLAW that…

    1 vote
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  14. Adjust Tip Manager School/Organizations

    There is currently no way to deselect or designate specific organizations for the Tip Line. It can only be disabled and enabled for all organizations.

    It would be nice to allow users to choose which ‘school/organizations’ they would like to have based on their own district.

    1 vote
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  15. 2 votes
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  16. Picture Option in SMS/Text

    It would be nice to able to add photos to the SMS/text field. Also, please increase the character count!!!!

    4 votes
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  17. When a message has duplicate mobile number for text or email address for email, please only deliver to the address one time.

    When a message has duplicate mobile number for text or email address for email, please only deliver to the address one time. This is already done for phone and we always assumed it was done for text and email but have discovered it is not done.

    3 votes
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  18. Opt out or opt in by message category AND delivery method

    If a parent wants to receive texts instead of emails for lunch balance, I'd like to provide that option for them. Currently under Delivery Preferences they are required to have at least one of each modality. Also, there should be a Miscellaneous and Inclement Weather category under Delivery Preferences. In our previous mass notification tool, our parents had the ability modify communication preferences at a much more granular level. Currently, when a parent is irritated with emails, they unsubscribe from all (with the exception of the Emergency category which I've never used in the last 10 years using a variety…

    2 votes
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  19. Add the option to filter reports by language sent/received.

    I would like to see the option to pull/filter Message Tracking reports by the message-language sent/received.

    1 vote
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  20. Prioritize outgoing messages

    It would be very helpful if there was a selection to click on to prioritize your outgoing message. (ie. Urgent, High, Medium, Low)

    1 vote
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