Mass Notifications

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  1. Class groups created via SFTP import for each teacher can't be accessed by Teacher, Principal or School Administrators in the BB Comm HQ app

    Class groups created via SFTP import for each teacher can't be accessed by Teacher, Principal or School Administrators in the BB Comm HQ app. Class groups are accessible through web browser but not in BB Comm HQ app.

    3 votes
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  2. Analytics on click throughs of links

    Using the mass text messaging platform is a great way to text families the direct link for enrollment signups. It would be great to see if we could get analytics on the number of people who clicked the link. It would be helpful to understand if this method of connecting with families is effective or not.

    1 vote
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  3. 1 vote
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  4. Add to the Reporting tool the ability to download the full text of the Status column

    When you are exporting a report currently the Status column does not show the hyperlinked information in it. Can the Reporting tool be updated to include the full text of the Status

    1 vote
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  5. Option to deliver via other methods ONLY if a previous method fails

    It would be nice to be able to select multiple delivery methods for example Email, SMS Text, Telephone and have the message attempt delivery via email first. Then if someone does not have an email address on file or if the email fails for some other reason it will send to them via SMS Text. If the text message fails for some reason it will send via a phone call.

    Our families hate getting an alert via all three options at the same time.

    1 vote
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  6. Download Community Member accounts

    I'd like to be able to download my Community Member account information to see which accounts have each type of contact data (phone, email, SMS, etc.). This would be helpful because Community Members are the only accounts we aren't supplying to the system.

    1 vote
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  7. Add Blackboard Password Expiration Alert Notification

    Blackboard put in place a notification ALERT date message that appears on the Blackboad end and the Client side when a Bb PowerSchool password is about to expire. This will ensure seamless file import/automated notification communication services to Blackboard clients and Bb alike.

    1 vote
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  8. Automated messages: Make the names of the custom messages match the default options

    Currently, when creating a custom automated message, the options under "message type" include things like "Cafeteria Balance Message" and "Reminder Message." However, when setting up the delivery options for automated messages, there are no options under "type" that match these labels – instead, you see options such as "Lunch Balance" and nine separate options under "Reminder." How can an admin possibly know with certainty which custom message is matching up with the message type under the delivery options?! Please make this easier to navigate by using the SAME NAMES for custom messages in both fields.

    2 votes
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  9. Connection with Existing Smores!

    I found the answer to my question in FAQs, but Bb needs to work on a fix for this. We have already had 2 of our 5 admins create a Smore outside of Bb and then have to recreate a duplicate inside Bb b/c they couldn't link to the existing one. This is definitely a high "wishlist" item for anyone who has already been using Smore.

    Just a "wishlist" item!

    2 votes
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  10. Adding a Search Bar for Messages Sent in Mass Notification

    There is simple search bar in the sent message tab on Connect 5, but not Mass Notification. We used that feature all the time in Connect 5. Sure you can save messages as templates, but you don't always know the messages you will want to refer back to at the time of creation. Search capabilities have been offered in Blackboard for over a decade. If Mass Notification is an upgrade, why not continue to provide the services longtime users have come to expect?

    2 votes
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  11. The ability to add a single member to an existing Group of individuals outside the my organization

    If I create a Group of community members and then want to add a single person to it, I have to alter the original csv file of all the members and import the entire list again. Why not have a feature where you can add individuals outside the organization to an existing group without all the hassle?

    1 vote
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  12. Edit features to already scheduled emails

    The ability to edit an already scheduled email.

    1 vote
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  13. Differentiate between uploaded account and manually created accounts. Either export a list based on a search or have an indicator.

    Have some type of indicator that shows if an account was manually or automatically created. Either a way to search for manual accounts or export a list of all and have a flag. This way we can keep track of manual vs automatic accounts.

    1 vote
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  14. Please remove "Basic Attendance Message" from the BB interface and all support pages

    I was told by Support that Basic Attendance Message is no longer available to be used but it is still listed in the automated messages and is the ONLY option listed in the Library>School Messages>Attendance. This is causing confusion with our users as they are trying to modify the Automated message for our Daily Attendance and are changing the wrong message. Since this is no longer an available option, please remove all references to this message type in the interface AND in the Support Website.

    2 votes
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  15. Allow an administrator to Re-Import their own data

    Right now as the data specialist that assures data is imported into Mass Notify on a frequent basis, if I discover a problem with the data and correct it, I have to either call support or submit a case in order to get the data reloaded. What support seems to do in order to make this happen seems really easy. This suggestion involves putting the "button" that support clicks somewhere on a screen so that I can re-import data at will. If there's some issue with everyone in the world suddenly clicking this button and requesting data to be reloaded,…

    1 vote
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  16. Recipient's only

    When posting to the app, there is a check-box that says, "Recipients Only". Please elaborate on what this means, so when users use it they know what it means.

    1 vote
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  17. Message tracking only available for specific users

    It would be a great idea if only the specific user that is signed in could click on the MESSAGE TRACKING button to be limited to seeing ONLY messages created by and sent by them. An example of what I mean by that is hypothetically, our Head of School (Principal) sends and email to our Board of Trustees about one of our Faculty being reprimanded or their job being terminated, that should not be able to be viewed by anyone except him. Hope that makes sense.

    1 vote
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  18. Additional languages for Connect:

    Many of our schools serve increasingly diverse populations. In my school district, that includes refugees from Afghanistan, who speak Dari, Pashto, and Farsi. While we have bilingual personnel in our District who can help provide written and oral translations, there is no way for us to utilize our mass communication tools to reach those same families. It is a missed opportunity and a vulnerability during an emergency.

    1 vote
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  19. Issue with url link formatting in email messages

    Currently, when formatting a clickable link in an outgoing email message, if you don't enter the full url including the protocol (http, https, etc.), the system changes the url to include "https://[name of school/district].parentlink.net/main/messages/send + the url you entered, which creates a bad link. In Connect 5, a dropdown menu was provided so you could add the url protocol, where you could select http or https or ftp...much more comprehensive and helped prevent links that were incorrectly formatted from being communicated out.

    1 vote
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  20. Record time increase and Email character increase

    Is there a possibility for BB to increase the recording time message to 5 minutes and text to speech more than 1000 characters?

    1 vote
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